We make every effort to process your order as quickly as possible. We usually require two to three working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

All Sans orders are shipped door to door, via Shiprocket, and via a number of shipping companies within India from our Store and warehouse in Mumbai, India to your provided shipping address.

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 24 hours of your purchase and fully refund your money for the out of stock item.

Yes. Your entire order will be shipped together.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Unfortunately we do not offer the post office box service. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.

Once we receive your order, we take approximately 2 to 3 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (support@shopwithsans.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Sans does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over XYZ generally requires a signature. For orders less than XYZ it is the discretion of the XYZ driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Kindly reach out to our Customer Support within 24 - 48 hours from date of delivery failing which the claim will not be entertained. Whilst we investigate internally, request you to please make note of the below pointers:

Please do not use the item for which complaint has been raised.

You may be required to share further information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The images of the outer packet and other boxes (If any)

The refund or exchange (if applicable) will be done only after the investigation has been successfully completed.

However you may not be eligible for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide complete information about the case.

Failure to provide images of the packet and product (if any)

If a pilferage delivery was received, pilferage claims must be raised strictly within 24 - 48 hours from date of delivery so that we can escalate this further to our courier partner.

You have used the item for which complaint was raised.