Shipping policy

We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.

*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

*For sale related policies, please refer to our Sale T&C's

DOMESTIC SHIPPING

  • The deliveries are dispatched to the shipping address recorded at checkout.
  • All orders are processed from our store and warehouse in Mumbai, India

TRACKING AND DELIVERY

  • Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
  • Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
  • Our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.
  • Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
  • In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

MODES OF PAYMENT

  • For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet, UPI options.

Returns & Exchanges

Sans adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the return and exchange policy.

ELIGIBILITY CRITERIA FOR RETURN

Your purchase may be eligible for return as per below criteria:

  • In order to request a return, you must present a proof of purchase and the reason to return the item via email at sans.storemumbai@gmail.com
  • The reverse pick-up will be handled for you by us. 
  • A credit note will be provided within 3 to 7 working days after the package is delivered to our warehouse and the product is determined to be in good condition. 
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed online.
  • Don't remove the price tag
  • Keep the original packaging
  • Keep the product in its original condition
  • The item will be returned to you if it does not meet the criteria stated.

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

  • Sans garments are eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed. 
  • Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
  • Accessories and Jewelry are not eligible for returns or exchange.
  • Customized products or special bulk orders are not eligible for returns or exchange.
  • Gifts purchased online are not eligible for exchange/refund/return.

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:

  • Call at +91-9099040284, Monday - Sunday 11.00 AM to 8.30 PM IST
  • Email at sans.storemumbai@gmail.com
  • For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
  • In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • We will organize a reverse pick up from the address stated in your invoice
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
  • Our credit notes can be used on our website and in stores.

In case of size exchange of garments:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • Please send the product back to us at the below address, carefully packaged.

       Shop No. 9, Sea palace Premises, Next to Sea princess hotel, Juhu Tara road, Juhu, Mumbai – 400049, India  Ph - 9099040284

  • Once we receive your returned item, we will inspect it to make sure it is in good condition.
  • If the item passes inspection, we will send you a new one as soon as possible.
  • You will be responsible for the shipping costs of the new item.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
  • Our credit notes can be used on our website and in stores.
  • We are unable to entertain requests to replace garments with a different style even if the price is the same.
  • Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.

REFUND POLICY

  • If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
  • In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed online.

GENERAL TERMS & CONDITIONS

  • Orders once confirmed, cannot be canceled/amended.
  • Products purchased during sale period / discounts are not eligible for return or exchange.
  • Products purchased prior to sale cannot be exchanged during sale period.
  • Products bought online cannot be exchanged or returned in stores and vice versa.
  • No refunds are entertained if the customer has provided a wrong or incomplete shipping address.
  • No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
  • Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
  • In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until   our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
  • For sale related policies, please refer to our Sale T&C's

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.